Incidents reported on status page for HMS https://hmsuptime.cobblestone.software/ https://d1lppblt9t2x15.cloudfront.net/logos/42df92a64f905fd2037f836102050068.png https://hmsuptime.cobblestone.software/ en https://hmsuptime.cobblestone.software/ Mon, 12 Jan 2026 23:03:55 +0000 https://hmsuptime.cobblestone.software/#a235015ca18640e35a97133d838d5c6c14775fbf721537435fe7e72c230165b8 Gainwell Technologies - Health Management Systems, Inc. (HMS) - Core recovered https://hmsuptime.cobblestone.software/ Mon, 12 Jan 2026 22:45:19 +0000 https://hmsuptime.cobblestone.software/#3dc2ed49067d9b50d34a5d6d5d84546b3aa16fe646d2f67f76aa73b2c360844a Gainwell Technologies - Health Management Systems, Inc. (HMS) Test - Core recovered https://hmsuptime.cobblestone.software/incident/804657 Mon, 12 Jan 2026 22:17:00 -0000 https://hmsuptime.cobblestone.software/incident/804657#c9478282a5c769c6016159f7fdbdeaf2621135f9831b858444c118fddf74e21a As an administrator of your organization’s CobbleStone Software Contract Insight account, you are receiving this notice in response to the recent DNS disruption involving the cobblestone.software domain. What Happened At approximately 3:10–3:15 PM EST on Monday, January 12, 2026, we were made aware of a DNS disruption affecting the cobblestone.software domain. This issue did not impact all users simultaneously and was intermittent due to DNS propagation behavior. Our team immediately engaged with our third-party DNS provider, identified the root cause, and corrected the configuration within about 15–20 minutes. However, DNS propagation is not instantaneous and can take time to fully resolve globally. We monitored propagation efforts with the provider for 60–90 minutes to ensure accurate restoration. According to our provider, full propagation would take 2–4 hours worldwide. How it has been resolved The DNS configuration issue was corrected promptly, and propagation has been monitored to confirm restoration of full functionality. All services were completely propagated globally by 6:27 PM EST. We are working with our DNS provider to review safeguards and implement measures to prevent similar disruptions in the future. We appreciate your patience and understanding as we worked to resolve this issue. Please don’t hesitate to reach out to our Customer Success Team if you have any further questions or concerns at CustomerSuccess@CobblestoneSystems.com Sincerely, Tiffany Salmon Security Compliance Analyst Email tsalmon@cobblestonesystems.com Phone 866-330-0056 x 2222 Web www.CobbleStoneSoftware.com Fax 609-482-8023 https://hmsuptime.cobblestone.software/incident/804657 Mon, 12 Jan 2026 22:17:00 -0000 https://hmsuptime.cobblestone.software/incident/804657#c9478282a5c769c6016159f7fdbdeaf2621135f9831b858444c118fddf74e21a As an administrator of your organization’s CobbleStone Software Contract Insight account, you are receiving this notice in response to the recent DNS disruption involving the cobblestone.software domain. What Happened At approximately 3:10–3:15 PM EST on Monday, January 12, 2026, we were made aware of a DNS disruption affecting the cobblestone.software domain. This issue did not impact all users simultaneously and was intermittent due to DNS propagation behavior. Our team immediately engaged with our third-party DNS provider, identified the root cause, and corrected the configuration within about 15–20 minutes. However, DNS propagation is not instantaneous and can take time to fully resolve globally. We monitored propagation efforts with the provider for 60–90 minutes to ensure accurate restoration. According to our provider, full propagation would take 2–4 hours worldwide. How it has been resolved The DNS configuration issue was corrected promptly, and propagation has been monitored to confirm restoration of full functionality. All services were completely propagated globally by 6:27 PM EST. We are working with our DNS provider to review safeguards and implement measures to prevent similar disruptions in the future. We appreciate your patience and understanding as we worked to resolve this issue. Please don’t hesitate to reach out to our Customer Success Team if you have any further questions or concerns at CustomerSuccess@CobblestoneSystems.com Sincerely, Tiffany Salmon Security Compliance Analyst Email tsalmon@cobblestonesystems.com Phone 866-330-0056 x 2222 Web www.CobbleStoneSoftware.com Fax 609-482-8023 https://hmsuptime.cobblestone.software/ Mon, 12 Jan 2026 21:32:03 +0000 https://hmsuptime.cobblestone.software/#a235015ca18640e35a97133d838d5c6c14775fbf721537435fe7e72c230165b8 Gainwell Technologies - Health Management Systems, Inc. (HMS) - Core went down https://hmsuptime.cobblestone.software/ Mon, 12 Jan 2026 21:03:00 +0000 https://hmsuptime.cobblestone.software/#25ec7f9c2eb2b3fd4d5e2db5798e8eacbab4e4ae40df84fe591ab0b13e58d85b Gainwell Technologies - Health Management Systems, Inc. (HMS) - Core recovered https://hmsuptime.cobblestone.software/ Mon, 12 Jan 2026 20:41:19 +0000 https://hmsuptime.cobblestone.software/#3dc2ed49067d9b50d34a5d6d5d84546b3aa16fe646d2f67f76aa73b2c360844a Gainwell Technologies - Health Management Systems, Inc. (HMS) Test - Core went down https://hmsuptime.cobblestone.software/ Mon, 12 Jan 2026 20:37:49 +0000 https://hmsuptime.cobblestone.software/#25ec7f9c2eb2b3fd4d5e2db5798e8eacbab4e4ae40df84fe591ab0b13e58d85b Gainwell Technologies - Health Management Systems, Inc. (HMS) - Core went down https://hmsuptime.cobblestone.software/ Sat, 29 Nov 2025 18:28:35 +0000 https://hmsuptime.cobblestone.software/#9e1a7098884df21c011d8538548e7772b49c207e615a52ec3a9222d30bae2bd7 Gainwell Technologies - Health Management Systems, Inc. (HMS) Test - Core recovered https://hmsuptime.cobblestone.software/ Sat, 29 Nov 2025 18:28:01 +0000 https://hmsuptime.cobblestone.software/#bd92f54929b3473a17c26e4201a6d43fd335fcab12affd8c39062b9eeb3738ed Gainwell Technologies - Health Management Systems, Inc. (HMS) - Core recovered https://hmsuptime.cobblestone.software/ Sat, 29 Nov 2025 17:21:18 +0000 https://hmsuptime.cobblestone.software/#9e1a7098884df21c011d8538548e7772b49c207e615a52ec3a9222d30bae2bd7 Gainwell Technologies - Health Management Systems, Inc. (HMS) Test - Core went down https://hmsuptime.cobblestone.software/ Sat, 29 Nov 2025 17:18:58 +0000 https://hmsuptime.cobblestone.software/#bd92f54929b3473a17c26e4201a6d43fd335fcab12affd8c39062b9eeb3738ed Gainwell Technologies - Health Management Systems, Inc. (HMS) - Core went down